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Frequently Asked Questions About Driving Licenses

This article answers the most commonly asked questions about driving licenses. Rwanda National Police provides the following services; registration, application, duplicate, renewal of three driving licenses, and checking the driving test results. 


TABLE OF CONTENTS


The following are the most frequently asked questions about driving licenses:


Application for provisional driving license


How much do I pay for an application for a provisional driving license?

The service costs Rwf 10,000.

What is next after paying for this service?

You will visit the selected pick-up station with your passport photo and photocopy of your national ID. 

I paid an application for a provisional driving license but my payment is not found in the RNP system. What should do?

You will contact the IremboGov support team for assistance.

How long should I wait until I get my provisional driving license?

You will get your provisional driving license within 14 days; from the date, you submitted your passport photo and photocopy of the National ID at the pickup station. 

Do I need an IremboGov account to submit my application for a provisional driving license?

You can apply for this service with or without an Irembo account. 

How do I create an Irembo account?

To create an Irembo account, click here.

What are the requirements needed to apply for a provisional driving license?

The applicant should have the registration code, a valid phone number, and an email address. 

When does the provisional driving license billing number expire?

The billing number expires in 30 days.

Where do I get my registration code in case I lost it?

You will contact the Traffic Police on 118.

Can I download another payment receipt for a provisional license if the one I had is lost/damaged?

Yes, you can download the payment receipts as many times as possible.


Application for definitive driving license


How much do I pay for an application for a definitive driving license?

The service costs Rwf 50,000. 

What is next after paying for this service?

You will wait for the notification when the license is ready for pick up at the selected station. 

I paid an application for a definitive driving license but my payment is not found in the RNP system. What should do?

You will contact the IremboGov support team for assistance.

How long should I wait until I get my definitive driving license?

You will get your definitive driving license within 14 days; starting from the day you submitted your application.

Do I need an IremboGov account to apply for a definitive driving license?

You can apply for this service with or without an Irembo account. 

How do I create an Irembo account?

To create an Irembo account, click here.

What are the requirements needed to submit my application for a definitive driving license?

The applicant should have the registration code, a valid phone number, and an email address.

When does the definitive driving license billing number expire?

The billing number expires in 30 days.

Where do I get my registration code in case I lost it?

You will contact the Traffic Police on 118.

Can I download another payment receipt for a definitive license if the one I had is lost/damaged?

Yes, you can download the payment receipts as many times as possible.


Application for category upgrade


How much do I pay for a category upgrade?

The service costs Rwf 10,000.

What is next after paying for this service?

You will wait for the notification when the license is ready for pick up at the selected station. 

I paid an application for a category upgrade but my payment is not found in the RNP system. What should do?

You will contact the IremboGov support team for assistance.

How long should I wait until I get my category upgrade?

You will get your category upgrade license within 14 days; starting from the day you submitted your application.

Do I need an IremboGov account to submit my application for a category upgrade?

You can apply for this service with or without an Irembo account.

How do I create an Irembo account?

To create an Irembo account, click here.

What are the requirements needed to apply for a category upgrade?

The applicant should have the registration code, a valid phone number, and an email address.

When does the category upgrade billing number expire?

The billing number expires in 30 days.

Where do I get my registration code in case I lost it?

You will contact the Traffic Police on 118.

Can I download another payment receipt for a category upgrade if the one I had is lost/damaged?

Yes, you can download the payment receipts as many times as possible.


Registration for provisional driving license


How much do I pay for registration for a provisional driving license?

The service costs Rwf 5,000. 

What is next after paying for this service?

You will go for the test on the selected date and test center.

I paid for registration for a provisional driving license but my payment is not found in the RNP system. What should do?

You will contact the IremboGov support team for assistance.

Do I need an IremboGov account to register for a provisional driving license?

You can apply for this service with or without an Irembo account.

How do I create an Irembo account?

To create an Irembo account, click here.

What are the requirements needed to register for a provisional driving license?

The applicant should have a Rwandan national ID, 16 years or above, a valid phone number, and an email address. 

When does the registration for the provisional driving license billing number expire?

The billing number expires in 8 hours.

Where do I get my registration code after registering for a provisional driving license?

You will receive a notification with your registration code after the payment has been done.

Can I download another payment receipt for registration for a provisional license if the one I had is lost/damaged?

 Yes, you can download the payment receipts as many times as possible.


Registration for definitive driving license


How much do I pay for registration for a definitive driving license?

The service costs Rwf 10,000. 

What is next after paying for this service?

You will go for the test on the selected date and test center.

I paid for registration for a definitive driving license but my payment is not found in the RNP system. What should do?

You will contact the IremboGov support team for assistance.

Do I need an IremboGov account to register for a definitive driving license?

You can apply for this service with or without an Irembo account. 

How do I create an Irembo account?

To create an Irembo account, click here.

What are the requirements needed to register for a definitive driving license?

The applicant should have a Rwandan national ID, a valid provisional driving license, 18 years or above, a valid phone number, and an email address. 

When does the registration for the definitive driving license billing number expire?

The billing number expires in 8 hours.

Where do I get my registration code after registering for a definitive driving license?

You will receive a notification with your registration code after the payment has been done.

Can I download another payment receipt for registration for a definitive license if the one I had is lost/damaged?

Yes, you can download the payment receipts as many times as possible.


Registration for supplementary driving license 


How much do I pay for registration for a supplementary driving license?

The service costs Rwf 10,000.

What is next after paying for this service?

You will go for the test on the selected date and test center.

I paid for registration for a supplementary driving license but my payment is not found in the RNP system. What should do?

You will contact the IremboGov support team for assistance.

Do I need an IremboGov account to register for a supplementary driving license?

You can apply for this service with or without an Irembo account. 

How do I create an Irembo account?

To create an Irembo account, click here.

What are the requirements needed to register for a supplementary driving license?

The applicant should have a Rwandan national ID, a valid definitive driving license, 18 years or above, a valid phone number, and an email address.

When does the registration for the supplementary driving license billing number expire?

The billing number expires in 8 hours.

Where do I get my registration code after registering for a supplementary driving license?

You will receive a notification after the payment has been done.

Can I download another payment receipt for registration for a supplementary driving license if the one I had is lost/damaged?

Yes, you can download the payment receipts as many times as possible.


Application for a duplicate provisional driving license


How much do I pay for an application for a duplicate provisional driving license?

The service costs Rwf 5,000.

What is next after paying for this service?

You will visit the selected pick-up station with your passport photo and photocopy of your national ID. 

I paid an application for a duplicate provisional driving license but my payment is not found in the RNP system. What should do?

You will contact the IremboGov support team for assistance.

How long should I wait until I get my duplicate provisional driving license?

You will get your duplicate provisional driving license within 21 days; starting from the day you submitted your passport photo and photocopy of the national ID.

Do I need an IremboGov account to submit my application for a duplicate of my provisional driving license?

You can apply for this service with or without an Irembo account. 

How do I create an Irembo account?

To create an Irembo account, click here.

What are the requirements to apply for a duplicate of a provisional driving license?

The applicant should have your national ID, a provisional driving license code, a valid phone number, and an email address.

When does the duplicate of the provisional driving license billing number expire?

The billing number expires in 30 days.

Where do I get my provisional driving license code in case I lost it?

You will contact the Traffic Police on 118.

Can I download another payment receipt for a duplicate of the provisional license if the one I had is lost/damaged?

Yes, you can download the payment receipts as many times as possible.


Application for a duplicate definitive driving license


How much do I pay for an application for a duplicate of a definitive driving license?

The service costs Rwf 25,000.

What is next after paying for this service?

You will submit the application letter via email to the commissionaire of Traffic Police at [email protected].

I paid an application for a duplicate of the definitive driving license but my payment is not found in the RNP system. What should do?

You will contact the IremboGov support team for assistance.

How long should I wait until I get my duplicate of the definitive driving license?

You will get your duplicate definitive driving license within 21 days; starting from the day you submitted your application.

Do I need an IremboGov account to submit my application for a duplicate of a definitive driving license?

You can apply for this service with or without an Irembo account. 

How do I create an Irembo account?

To create an Irembo account, click here.

What are the requirements needed to apply for a duplicate of a definitive driving license?

The applicant should have a Rwandan national ID, a valid phone number, and an email address.

When does the duplicate of the definitive driving license billing number expire?

The billing number expires in 30 days.

Can I download another payment receipt for a duplicate for a definitive license if the one I had is lost/damaged?

Yes, you can download the payment receipts as many times as possible.


Application for a renewal of provisional driving license


How much do I pay for an application for renewal of a provisional driving license?

The service costs Rwf 5,000.

What is next after paying for this service?

You will submit your provisional driving license at the pickup station you chose. 

I paid an application for renewal of my provisional driving license but my payment is not found in the RNP system. What should do?

You will contact the IremboGov support team for assistance.

How long should I wait until I get my renewed provisional driving license?

You will get your duplicate definitive driving license within 21 days; starting from the day you submitted your provisional license.

Do I need an IremboGov account to submit my application for renewal of a provisional driving license?

You can apply for this service with or without an Irembo account. 

How do I create an Irembo account?

To create an Irembo account, click here.

What are the requirements needed to apply for a renewal of a provisional driving license?

The applicant should have your national ID, the original copy for the provisional license, a provisional driving license code, a valid phone number, and an email address.

When does the renewal of the provisional driving license billing number expire?

The billing number expires in 30 days.

Where do I get my provisional driving license in case I lost it?

You will apply for a duplicate of the provisional license.

Can I download another payment receipt for a renewal of the provisional license if the one I had is lost/damaged?

Yes, you can download the payment receipts as many times as possible.


Application for renewal of definitive driving license


How much do I pay for an application for renewal of a definitive driving license?

The service costs Rwf 5,000. 

What is next after paying for this service?

You will wait for the notification when the license is ready for pick up at the selected station. 

I paid an application for a renewal of the definitive driving license but my payment is not found in the RNP system. What should do?

You will contact the IremboGov support team for assistance.

How long should I wait until I get my renewed definitive driving license?

You will get your renewed driving license within 7 days; starting from the day you submitted your application.

Do I need an IremboGov account to submit my application for the renewal of a definitive driving license?

You can apply for this service with or without an Irembo account. 

How do I create an Irembo account?

To create an Irembo account, click here.

What are the requirements needed to apply for the renewal of a definitive driving license?

The applicant should have the national ID, the original copy of the definitive driving license, a valid phone number, and an email address.

When does the renewal of the definitive driving license billing number expire?

The billing number expires in 30 days.

Can I download another payment receipt for a renewal of a definitive license if the one I had is lost/damaged?

Yes, you can download the payment receipts as many times as possible.


Check driving test results


How much do I pay for checking my test results?

The service is free

What is next after finding that I passed the test?

You can go ahead and apply for a driving license.

Where do I get my lost test code?

You will contact Traffic Police on 118.

When are the test results released?

They are released after 14 working days by RNP.

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