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How to Pay Penalties

This service allows Rwandans and foreigners to pay penalties. These penalties include administrative, transport, travel documents, visas, and permit penalties. The application is processed by the Directorate General of Immigration and Emigration (DGIE) office.

The processing time is 7 days and the price depends on the penalty sub-category.


  • No Irembo account is required to apply for this service.

  • Rwandan citizens should have a national ID number.

  • Foreigners should have a passport.

  • Applicants should have a valid phone number, email address, or both.

Follow these simple steps to pay penalties: 

1. Visit and under Immigration and Emigration, click on Penalties Payment.

2. Click on Apply.

3. Enter the Applicant Details and choose the Penalty Category and Sub-categoryAfter selecting the sub-category, the price of the penalty appears on the right side of the page.

4. Verify that the information is true, enter a phone number and/or email address, check the verification box, and click Submit.

5. A billing number/ID (99….) will be generated for payment. Applicants can pay using MTN Mobile Money, Airtel Money, BK App, BK Branches, BK Agents, or pay online using VISA or MasterCard.

NOTE: After applying and paying successfully via IremboGov, the applicant will receive a feedback notification from the DGIE office. The applicant can also download their proof of payment on Irembo and present it at DGIE to waive their penalty.

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