Submit a ticket
Welcome
Login

Frequently Asked Questions About Criminal Record Certificate

The criminal record certificate is a service provided by the National Public Prosecution Authority (NPPA).

The following are the most frequently asked questions about Criminal Record Certificate; 


  1. How much do I pay for a criminal record certificate?

The service costs Rwf 1,200.

  1. Do I need an IremboGov account to apply for a criminal record certificate?

Yes, you should have an Irembo account or visit the nearest Irembo agent for assistance.

  1. How do I create an Irembo account?

To create an Irembo account, click here. Foreigners and refugees with passports should visit an Irembo agent or contact us at support@irembo.com for assistance.

  1. If I am a foreigner or refugee with a Rwandan national ID, can I apply using my IremboGov account?

Yes, you can use your Rwandan National ID.

  1. Do I need to pick up my criminal record certificate from the NPPA offices? 

No, the criminal record certificate is an E-certificate. You can download it on IremboGov using the application number or billing number. If you enter your email address while applying for the service, the certificate will be sent to that email address.

  1. What is the validity of the criminal record certificate?

The criminal record certificate has a six-month validity from the date of issuance.

  1. What is the processing time for a criminal record certificate?

The processing time is 21 days. 

  1. How do I know the authenticity of the criminal record certificate generated via IremboGov? 

To find out how to verify the authenticity of the e-certificate, click here.

  1. Can I download another criminal record certificate if the one I had is lost/damaged?

Yes, you can download the certificate as many times as possible.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.