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Frequently Asked Questions about Correction of Criminal Record Certificate

This service enables an individual to claim or contest the information on their criminal record certificate, and applicants request this service to make claims on their criminal record certificate once it has been approved and generated.

The following are the frequently asked questions about the correction of criminal record Certificates.

  1. How much do I pay to correct the criminal record certificate?  

The service is free of charge.

  1. Do I need an IremboGov account to apply for the Correction of the Criminal Record Certificate?

Yes! You should have an Irembo account or visit the nearest Irembo agent for assistance.

  1. How do I create an Irembo account?

To create an Irembo account, click here.

  1. What is required to apply for this service? 

The applicant must have a valid application number for the criminal record certificate.

  1. Do I need to pick up my  Certificate of Criminal Record Correction from the NPPA offices? 

No, the certificate is an E-certificate. You can download it on IremboGov using the application number or billing number. If you enter your email address while applying for the service, the certificate will be sent to that email address.

  1. What is the processing time for a Certificate of Criminal Record Correction?

The processing time is 7 days. 

  1. Can I download another Certificate of Criminal Record Correction if the one I had is lost/damaged?

Yes, you can download the certificate as many times as possible.

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