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How to apply for Correction of Criminal Record Certificate

This service enables an individual to claim or contest the information on their criminal record certificate, and applicants request this service to make claims on their criminal record certificate once it has been approved and is still valid.

This service is provided by the National Public Prosecution Authority (NPPA).

The processing time is 7 days, and the service is free of charge.


  • Applicants should have an Irembo account or visit the nearest Irembo agent for assistance. 

  • Click here to find out how to create an account on IremboGov.

  • This service is eligible for Rwandans with national IDs, foreigners with Rwandan Foreigner IDs, and refugees with Refugee IDs.

  • An applicant should have an application number for the criminal record certificate that is still valid.

  • Applicants should have a valid phone number, email address, or both.

 Follow these simple steps to apply for a Correction of Criminal Record Certificate: 

  1. Visit and click on Log In to start applying for this service. 

  1. Under Criminal Record, select Correction of Criminal Record Certificate

    3. Click on apply

4. Enter applicant details (application number linked to the criminal record certificate), fill in the processing details, select the claimed reason (correct personal information, correct criminal record offenses/sentences, and change language), and explain the box below.

5. Upload any required documents available and click next.

6. Verify that the information is true, enter a phone number and/or email address, check the verification box, and click Submit.

7. An application number will be generated to follow up on the application status.

After successfully applying, the applicant receives an SMS/Email notifying them that the certificate is available and that they can download it from the IremboGov platform.

Moreover, when the applicant enters their email address while applying for the service, the certificate will be sent to that address. There is no need to download it on the platform

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