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Frequently Asked Questions About E-passports

E-passport application and E-passport replacement are services provided by the Directorate General of Immigration and Emigration (DGIE).


TABLE OF CONTENTS


The following are the most frequently asked questions about E-passports: 


E-passport application


How much do I pay for an E-passport application?

The price depends on the passport type and the passport validity. Click here for more information. 

Do I need an IremboGov account to apply for an E-passport?

You can apply for this service with or without an Irembo account. 

How do I create an Irembo account?

To create an Irembo account, click here

What are the requirements needed to apply for an E-passport?

If the applicant is 16 years and above, they should have their national ID. However, if the applicant is below 16 years, they can choose to use the child ID or no documentAlso, they should have a valid phone number, email address, or both.

Do I need to pick up my E-passport from the correction office I chose during the application process? 

Yes, you will pick up the hard copy at the DGIE office or the Rwandan embassy. 

What is the size of attachments allowed to be uploaded on IremboGov?

The size of attachments allowed is:

  • A photo with white background (Format: JPG, Size: 500KB) 

  • Signature (Format: JPG, Size: 500KB) 

  • Copy of national ID (Format: PDF, Size: 500KB) 

  • Application letter and other certificates (Format: PDF, Size: 500KB)

What is the validity of the ordinary passport?

The validity is 5 or 10 years (for adults), and 2 or 5 years (for minors). Click here for more information. 

What is the processing time of an E-passport application?

The processing time is 4 working days

I lost my passport issued before 28 June 2019. Do I apply for a new e-passport?

Yes, you will apply for the new electronic passport via IremboGov. 


E-passport replacement


How much do I pay for an E-passport replacement?

The price depends on the passport type and the passport validity. Click here for more information. 

Do I need an IremboGov account to apply for an E-passport replacement?

You can apply for this service with or without an Irembo account. 

How do I create an Irembo account?

To create an Irembo account, click here

What are the requirements needed to apply for an E-passport replacement?

If the applicant is 16 years and above, they should have their national ID. However, if the applicant is below 16 years, they can choose to use the child ID or no documentAlso, they should have a valid phone number, email address, or both.

What is the size of attachments allowed to be uploaded on IremboGov?

The size of attachments allowed is:

  • A photo with white background (Format: JPG, Size: 500KB) 

  • Signature (Format: JPG, Size: 500KB) 

  • Copy of national ID (Format: PDF, Size: 500KB) 

  • Application letter and other certificates (Format: PDF, Size: 500KB)

  • Certificate of loss issued by Rwanda National Police (Format: PDF, Size: 500KB)

Do I need to pick up my E-passport from the correction office I chose during the application process? 

Yes, you will pick up the hard copy at the DGIE office or the Rwandan embassy. 

What is the processing time of an E-passport replacement?

The processing time is 4 working days

I lost my passport issued before 20 June 2022. Do I apply for a new e-passport?

No, you will apply for the e-passport replacement.

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