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Frequently Asked Questions About E-passport Application

This service allows Rwandans to apply for the Rwanda East Africa electronic passport to facilitate their travels outside the country and is issued by The Directorate General of Immigration and Emigration (DGIE).

The following are the most frequently asked questions about E-passport application: 

  1. How much do I pay for an E-passport application?

The price depends on the passport type and the passport validity. Click here for more information. 

  1. Do I need an IremboGov account to apply for an E-passport?

You can apply for this service with or without an Irembo account. 

  1. How do I create an Irembo account?

To create an Irembo account, click here

  1. What are the requirements needed to apply for an E-passport?

If the applicant is 16 years and above, they should have their national ID. However, if the applicant is below 16 years, they can choose to use the child ID or no documentAlso, they should have a valid phone number, email address, or both.

  1. What is the size of attachments allowed to be uploaded on IremboGov?

The size of attachments allowed is:

  • A photo with white background (Format: JPG, Size: 500KB) 

  • Signature (Format: JPG, Size: 500KB) 

  • Copy of national ID (Format: PDF, Size: 500KB) 

  • Application letter and other certificates (Format: PDF, Size: 500KB

  1. Do I need to pick up my E-passport from the collection office I chose during the application process? 

Yes, you will pick up the hard copy at the DGIE office or the Rwandan embassy.

  1. What is the processing time of an E-passport application?

The processing time is 4 working days

  1. What is the validity of the ordinary passport?

The validity is 5 or 10 years (for adults), and 2 or 5 years (for minors). Click here for more information. 

  1. I lost my passport issued before 28 June 2019. Do I apply for a new e-passport?

Yes, you will apply for the new electronic passport via IremboGov. 


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