This service allows Rwandans to apply for the Rwanda East Africa electronic passport to facilitate their travels outside the country. It is issued by The Directorate General of Immigration and Emigration (DGIE).
The following are the most frequently asked questions about the E-passport application:
How much do I pay for an E-passport application?
The price depends on the passport type and the passport validity. Click here for more information.
Do I need an IremboGov account to apply for an E-passport?
You can apply for this service with or without an Irembo account.
How do I create an Irembo account?
To create an Irembo account, click here.
What are the requirements needed to apply for an E-passport?
If the applicant is 16 years and above, they should have their national ID. However, if the applicant is below 16 years old, they can use the Child ID. Applicants without documents can apply for this service and will be required to manually fill in some information. All applicants should have a valid phone number, email address, or both.
What is the size of attachments allowed to be uploaded on IremboGov?
The size of attachments allowed is:
A photo with a white background (Format: JPG, Size: 500KB)
Signature (Format: JPG, Size: 500KB)
Copy of national ID (Format: PDF, Size: 500KB)
Application letter and other certificates (Format: PDF, Size: 500KB
Do I need to pick up my E-passport from the collection office I chose during the application process?
Yes, you will pick it up from where you chose during the application process.
What is the processing time of an E-passport application?
The processing time is 4 working days
What is the validity of the ordinary passport?
The validity is 10 years (for adults) and 2 or 5 years (for minors). Click here for more information.
I lost my passport issued before 28 June 2019. Do I apply for a new e-passport?
Yes, you will apply for the new electronic passport via IremboGov.
10. How long does an e-passport billing number last?
An E-Passport billing number expires within 5 days after it is generated if it is not paid for.
11. I want to apply for a passport, but the application is failing even if I put in all my information
We advise you to carefully check that all required information has been correctly filled in without skipping any fields, refresh your page, clear your browser cache, or try using a different browser, then attempt to submit the application again.
If the issue persists, please share a screenshot of the page showing all the information you have entered and send it to support@irembo.com
so that we can provide further assistance.
12. I am not able to upload my ID during the e-passport application. What should I do?
Note that for a passport application, supporting documents must be in PDF format and be less than 500 KB.
If your files meet these requirements and you are still experiencing issues, please share a screenshot with us at support@irembo.com . Include your national ID and the service you are trying to apply for your assistance.
13. I want to apply for a passport, but the service page is blank. What should I do?
You are advised to refresh your page, clear your cache, or try using a different browser and then attempt the application again.
Additionally, if the issue persists, kindly share a screenshot of the page showing the problem you are experiencing by sending it to support@irembo.com for further assistance.