E-passport replacement is a service provided by the Directorate General of Immigration and Emigration (DGIE).
The following are the most frequently asked questions about e-passports:
How much do I pay for an E-passport replacement?
The price depends on the passport type and the passport validity. Click here for more information.
Do I need an IremboGov account to apply for an E-passport replacement?
You can apply for this service with or without an Irembo account.
How do I create an Irembo account?
To create an Irembo account, click here.
What are the requirements needed to apply for an E-passport replacement?
If the applicant is 16 years and above, they should have their national ID. However, if the applicant is below 16 years old, they can choose to use the child ID or no document. Also, they should have a valid phone number, email address, or both.
What is the size of attachments allowed to be uploaded on IremboGov?
The size of attachments allowed is:
A photo with white background (Format: JPG, Size: 500KB)
Signature (Format: JPG, Size: 500KB)
Copy of national ID (Format: PDF, Size: 500KB)
Application letter and other certificates (Format: PDF, Size: 500KB)
Certificate of loss issued by Rwanda Investigation Bureau (Format: PDF, Size: 500KB)
Do I need to pick up my e-passport from the collection office I chose during the application process?
Yes, you will pick up the hard copy at the DGIE office, district office, or the Rwandan embassy.
What is the processing time of an e-passport replacement?
The processing time is 4 working days
I lost my passport issued before 20 June 2022. Do I apply for a new e-passport?
No, you will apply for the e-passport replacement.
I have paid twice during the passport replacement application by accident; can you help me?
To better assist you, please contact us at support@irembo.com. For assistance, you may be asked to provide proof of payment to confirm that a duplicate payment was made.
Can you cancel my bill ID for the passport replacement application I submitted?
If you submitted an application but have not yet made the payment, you may disregard that application. However, if you have already made the payment, please contact us at support@irembo.com or call us on 9099 for further assistance.