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How to Apply for a Certificate of Replacement of National ID

This service allows Rwandans who have lost their national ID cards to apply for a certificate of loss, which can serve as a temporary national ID while they wait for their new ID cards to be issued. The application is processed by local government authorities at the sector level. The service is provided by the Ministry of Local Governance (MINALOC). 

The processing time of this service is 1 working day; it costs Rwf 3000.


  • The applicant needs to log in to the Irembo account. 

  • Click here to find out how to create an account on IremboGov, or visit the nearest Irembo agent for assistance.

  • Applicants should have their national ID number. 

  • Applicants who have not yet applied for a national ID replacement are eligible to apply. 

  • Applicants should have a valid phone number, email address, or both. 

Follow these simple steps to apply for a certificate of replacement of national ID:  

  1. Visit and click on Log In to start applying for this service 

  1. Under Identification, click on Certificate of Replacement of National Identification. 

  1. Click on Apply

  1. Enter the Applicant Details, and the details will be retrieved and displayed on the right side of the page.

  2. Enter the Processing Details. The District and Sector should be the place of issuance of the first national ID and fill in the reason for the request.

  3. Click on Next to proceed. 

  1. Verify that the information is accurate, enter a phone number and email address, check the verification box, and click on Submit

  2. A billing number/ID (88….) will be generated. Click Pay.

  3. Applicants choose the mode of payment. For more information about payment modes, click here.

NOTE: After applying and paying successfully via IremboGov and after the processing sector's Executive Secretary (ES) has approved it, the applicant receives an SMS/Email notifying them that the certificate is available and they can download it on the IremboGov platform. 

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