Submit a ticket

Frequently Asked Questions About the Payment for National ID (Special Cases)

This service enables Rwandan citizens whose biometric data was collected without payment to pay for their national IDs. This service is provided by the National Identification Agency (NIDA).

The following are the most frequently asked questions about payment for national ID (special cases):

  1. Do I need an IremboGov account to make the payment for national ID( special cases)?

No, you don’t need an account to apply for this service.

  1. How do I create an Irembo account? 

To create an Irembo account, click here.

  1. How much do I pay for the service?

You will pay RWF 500.

  1. Who is eligible to pay for a national ID ( special cases)?

Any Rwandan whose biometric data was captured without payment

  1. What are the requirements needed to pay for national ID ( special cases)?

You should have a national identification number and a valid phone number, email address, or both.

  1. Can I submit my application to any sector?

Yes, you can submit the application to any preferred sector.

  1. What is the processing time for National ID (special cases)?

The processing time is 30 days.

  1. Where do I get the national ID number in case I lose it? 

You can request your national ID at the sector or contact the NIDA office via phone: +250788 755 860, email:, Twitter: @NidaRwanda, and Facebook: National Identification Agency-NIDA.

  1. What should I do when my national ID number is not reflected?

You share the national ID number with NIDA or the IremboGov support team for assistance.

  1. Where do I get my ID once it is produced by NIDA?

Once NIDA has produced your national ID, you can collect it at the selected sector office.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.