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Frequently Asked Questions About Visa Application

Modified on: Wed, 8 Jun, 2022 at 5:44 AM

Visa application and visa renewal are services provided by the Directorate General of Immigration and Emigration (DGIE).


TABLE OF CONTENTS


The following are the most frequently asked questions about visas: 


Visa application


How much do I pay for an application for a visa?

The price of this service depends on the visa type. Click here for more information. 

Do I need an IremboGov account to submit my application for a visa?

You can apply for this service with or without an Irembo account. 

I am a foreigner living in Rwanda and I already acquired a visa but I want to extend my visa. What service do I apply for?

You will apply for the renewal of your visa or permit. 

What is next after paying for the application for a visa?

Applicants who applied on arrival receive their visa instantly and those who applied online will receive the confirmation email after 7 days. 

I paid an application for a visa online but it took longer to receive the confirmation message. What should I do?

You should contact the DGIE support team. Click here for more information.

What is the size of attachments allowed to be uploaded on IremboGov?

The size of attachments allowed is:

  • A photo with white background (Format: JPG, Size: 500KB) 

  • Copy of passport biodata page (Format: PDF, Size: 500KB) 

  • Application letter and other certificates (Format: PDF, Size: 500KB)

How long should I wait until I get the visa I applied for on arrival?

As soon as you visit the DGIE office at the chosen entry point.

What are the requirements needed to submit my application for a visa?

Click here to know more about the requirements for visa application. 

Can I download another payment receipt for the visa application if the one I had is lost or damaged?

Yes, you can download the payment receipts as many times as possible.


Visa renewal


How much do I pay for a visa renewal?

The price of this service depends on the visa type. Click here for more information. 

Do I need an IremboGov account to submit my visa renewal?

You can apply for this service with or without an Irembo account. 

I am a foreigner who once lived in Rwanda but now I live abroad. I want to apply for a visa. What service do I apply for?

You will apply for a visa application. Click here for more information. 

What is next after paying for a visa renewal?

You will visit the chosen collection office and it depends on your residence address.

I paid an application for a visa renewal but it took longer to receive the confirmation message. What should I do?

You will contact the DGIE support team. Click here for more information. 

What is the size of attachments allowed to be uploaded on IremboGov?

The size of attachments allowed is:

  • A photo with white background (Format: JPG, Size: 500KB) 

  • Copy of passport biodata page (Format: PDF, Size: 500KB) 

  • Application letter and other certificates (Format: PDF, Size: 500KB)

What are the requirements needed to submit my visa renewal?

Click here to know more about the requirements for visa renewal.

Can I download another payment receipt for the visa renewal if the one I had is lost or damaged?

Yes, you can download the payment receipts as many times as possible.

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