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How to Apply for Replacement of a Laissez-Passer

This service allows Rwandans (adults and minors) who intend to travel to the following countries: Burundi, the Democratic Republic of Congo, Kenya, Tanzania, Uganda, and South Sudan to replace their lost, stolen, or damaged laissez-passer. A laissez-passer is issued by the Directorate General of Immigration and Emigration (DGIE).

Laissez-Passer’s processing fee is 3 days; adults pay Rwf 10,000 while minors pay Rwf 5,000.  


  • Applicants with or without an Irembo account can apply for this service.

  • Click here to find out how to create an account on IremboGov.

  • Rwandan citizens above 18 years should have a national ID number.

  • Rwandan citizens below 18 years should have a citizen application number. 

  • The applicant should have a certificate of loss issued by RIB. 

  • Other attachments depend on the “minor category” for applicants below 18 years. 

  • The applicant should have a valid phone number, email address, or both.




Adult/Above 18 years

10,000 Rwf

  • Copy of National ID (format: jpg and size: 500 KB)

  • Passport Photo (format: pdf and size: 200 KB)

  • Signature (format: pdf and size:50 KB)

  • Police certificate of loss

Minor/Below 18 years

5,000 Rwf

  • Copy of National ID (format: jpg and size: 500 KB)

  • Passport Photo (format: pdf and size: 200 KB)

  • Signature (Write names of the child) (format: pdf and size: 50 KB) 

  • Other attachments depend on the selected “Minor Category.”

  • Police certificate of loss 

Follow these simple steps to apply for the replacement of a Laissez-Passer: 

  1. Visit, and under Immigration and Emigration, click on Laissez-Passer. 

  1. Click “Replace Laissez-Passer” under request type, and click Apply


  1. Select the applicant type “above 18 or below 18”. 

  • If an applicant is above 18, he/she enters their national ID. 

  • If an applicant is below 18, he/she enters the Citizen Application Number.

  1. Fill in the applicant details by clicking in the blank space to input the required details.

  1. Fill in the Requester Details. The service fee is automatically displayed after identifying the applicant in Step 4

  1. Attach all the required documents in the right format and size. 

  2. Click on Next to proceed. 

  1. Verify that the information is true, enter your phone number and/or email address, check the verification box, and click Submit

  2. A billing number/ID (88….) will be generated; click Pay

  3. Applicants choose the mode of payment; for more information about payment modes, click here.

NOTE: After applying and paying successfully via IremboGov, the application will be sent to DGIE for processing. The applicant will receive a notification from DGIE for further processing.

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