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How to apply for lost and theft certificates

This service provides assistance in obtaining lost and theft certificates for individuals who have experienced the loss or theft of their valuable possessions (documents, various tools, etc..). The application is sent to the nearest Rwanda Investigation Bureau (RIB) station for evaluation and processing. 

The processing time for this service is 1 day, and it is free of charge.


  • Applicants can apply for these services with or without an IremboGov account. To create an account, click here.

  • Individuals must have a National ID, a Passport number, a Foreigner ID, or Refugee ID

  • A company must have a TIN number.

  • The certificate is valid for 1 month.

Required attachments (3)

  • Ownership proof (e.g: receipt)

  • Passport photo

  • Copy of passport

Optional attachments

  • Add additional document

Follow the following steps to apply for a lost and theft certificate.

Step 1:Visit and under Rwanda Investigation Bureau services, click on Lost and theft certificates.

Step 2Click Apply.

Step 3: Fill in the applicant’s details ( category, civil status, parents names, residence details,.....). 

Step 4: Enter case details ( declaration category, which is lost or theft, Item category: Document, electronic device,

Step 5:  Select the nearest district for the RIB station, which will process your application.

Step 6: Upload the required attachment in the right format, then click next.

Step 7:Verify that the information is accurate, enter a phone number and/or email address, check the verification box, and click Submit. 

Step 8: An application( B2……..)  number will be generated to follow up on the application status.

Once the application is approved, the applicants are notified that their e-certificate is ready for download on the IremboGov platform.

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