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Frequently Asked Questions about the Replacement of CEPGL Travel Document

This service allows Rwandans or foreigners residing in Rwanda to replace their CEPGL travel documents in case of loss, damage, or theft. Applicants should first apply for the certificate of loss via Rwanda Investigation Bureau (RIB) offices and then apply for this service. The service is provided by the Directorate General of Immigration and Emigration (DGIE) office. 

The following are the most frequently asked questions about the replacement of CEPGL Travel Document;

  1. How much do I pay for the replacement of the CEPGL travel document application?

Rwandans pay Rwf 1,000 Frw/USD 1 while foreigners pay Rwf 15,000/USD 15.

  1. Do I need an IremboGov account to apply for the replacement of CEPGL travel document?

You can apply for this service with or without an Irembo account.

  1. How do I create an Irembo account?

To create an Irembo account, click here.

  1. What are the requirements needed to apply for the replacement of CEPGL travel document?

  • Applicants should have a RIB certificate of loss.

  • Rwandan applicants who are 16 years and above should have their national IDs.

  • Minors should have child IDs.

  • Minors with no documents can still apply but will be required to fill in some extra information.

  • Foreigners should have their passports

  • Applicants should have a valid phone number, email address, or both.

  1. What is the size of attachments allowed to be uploaded on IremboGov?

The size of attachments allowed is: 

  • A photo with a white background (Format: JPG, Size: 500KB)

  • Copy of national ID or passport (Format: PDF, Size: 500KB) 

  • Signature (Format: JPG, Size: 500KB) 

  • RIB certificate of loss (Format: PDF, Size: 500KB)

  • Other documents should be in PDF format and size 500KB.

  1. What is the validity of the CEPGL travel document?

The validity is 6 months for Rwandan nationals and 3 months for foreign expatriate residents in Rwanda. 

  1. What is the processing time for the replacement of CEPGL travel document?

The processing time of the replacement for the CEPGL travel document is 1 day.

  1. I damaged my laissez passer. Do I apply for the replacement of CEPGL travel document?

Yes, you should apply for the replacement of the CEPGL travel document.

  1. After completing my application, how can I proceed with making the payment? 

You can pay online using MTN Mobile Money, Airtel Money, BK App, BK Branches, and BK Agents, or offline payment modes Visa Card or MasterCard, click here. For more information about payment mode click here.

  1. Do I need to pick up my CEPGL travel document from the collection office I chose during the replacement application process? 

Yes, you will pick up the hard copy at the DGIE office.

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