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How to Apply for Replacement of CEPGL Travel Document

This service allows Rwandans or foreigners residing in Rwanda to replace their CEPGL travel documents in case of loss, damage, or theft. Applicants should first apply for the certificate of loss via Rwanda Investigation Bureau (RIB) offices and then apply for this service. The service is provided by the Directorate General of Immigration and Emigration (DGIE) office. 

Rwandan nationals (minors and adults) pay 1000 Rwf or USD 1 and foreigners pay Rwf 15000 or USD 15. The processing time is 1 day.


  • Applicants with or without an Irembo account can apply for this service. 

  • Click here to find out how to create an account on IremboGov.

  • Rwandan citizens should have a national ID number or Citizen Application Number(child ID) for minors. 

  • Foreigners should have a passport number.  

  • Attachments differ depending on the Nationality Type for adults and on the Minor Category for minors. Click here for more information. 

  • Applicants should have a certificate of loss issued by RIB. click here for more information regarding RIB’s contact details.

  • Applicants should have a previous CEPGL number

  • Conditional attachments include;

Declaration of loss certificate issued by RIB.

- Copy of national ID.

- Passport Photo.

- Signature.

  • Applicants should have both a valid phone number, email address, or both. 

Follow these simple steps to apply for replacement of a CEPGL Travel Document: 

  1. Visit and under Immigration and Emigration, click on CEPGL Service. 

  1. Select which service you want; “CEPGL Replacement,” and click on Apply


  1. Choose who needs this service; whether the applicant is above 18 or below 18. 

  2. Fill in the Applicant Details and the details will be retrieved and displayed on the right side of the page.

  1. Attach all the required documents in the right format and size. Click here for more information. 

    1. For adults, attachments depend on the Nationality Type

    2. For minors, attachments depend on the Minor Category.

  2. Click on Next to proceed. 

  1. Verify that the information is true, enter a phone number and/or email address, check the verification box, and click on Submit.

  1. A billing number/ID (88….) will be generated, click pay

  2. Applicants can pay offline using MTN Mobile Money, Airtel Money, BK App, BK Branches, and BK Agents, or pay online using VISA or MasterCard. For more information about payment modes, click here.

NOTE: After applying and paying successfully via IremboGov, the applicant receives a feedback notification from the DGIE informing them to visit their office for further instructions about their application. 

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