This service enables Rwandans and refugees to apply for the correction of their national identity cards. The citizen will receive an appointment requesting them to visit the selected sector and show supporting documents to justify their reason for the request. The corrected ID card will be collected at the selected sector. The service is provided by the National Identification Agency (NIDA).
The processing time for this service is 30 days, and the price depends on the reasons for ID correction.
Note:
Please follow these essential steps if your reason for ID correction is a photo change before submitting an application on the IremboGov platform.
First and foremost, send a photo change request to NIDA on their email ([email protected]).
Attach a copy of your National ID and most recent passport photo.
NIDA will then review your request to change your ID photo.
If NIDA approves your request, an appointment date will be set.
After successfully completing these steps, Proceed to start your application on the IremboGov platform.
Prerequisites:
Applicants can not apply to this service while logged in to their Irembo account.
Applicants should have a Rwandan National ID number.
Applicants should have a legitimate reason (date of birth, gender, name, and photo) to request this service.
Applicants should have a valid phone number or email address.
Follow these simple steps to apply for a national ID correction:
Visit Irembo platform: www.irembo.gov.rw and under Identification, click on Application of National ID Correction.
Select “Application for National ID correction” from the dropdown menu.
Click on Apply.
Enter the required Applicant details (ID number, reason for ID correction, place of collection, and processing office), and click Next to proceed.
Note:
When the reason for ID correction is Change of names, Photo or Damaged the applicant will be charged 1,500 Rwf respectively.
Note:
It is advised to choose the same processing office as the collection place to make the collection easier.
Verify that the information provided is accurate, enter a phone number and email address, check the verification box, and click Submit.
A billing number/ID (88….) will be generated, Click pay.
Applicants can choose their preferred mode of payment: offline (MTN, Airtel, or BK) or online (Visa or MasterCard). For more information about payment modes, click here.
NOTE:
Upon payment, your application will be sent at the sector office of your selection. The sector officer will set an appointment for you to visit their office with proof of correction. Once the application is approved, your documents will be sent to NIDA for a new Id card production and will be ready for pickup in 30 days.