This service is provided by the office of the Directorate General of Immigration and Emigration (DGIE).
The following are the most frequently asked questions about the permit and visa transfer:
I am a foreigner who works in Rwanda with a valid permit but I changed my passport. Do I apply for a new permit?
No, you should rather apply for the Permit and Visa transfer service, to have it reflected on your new passport.
Do I need an IremboGov account to apply for the Permit and Visa Transfer?
No, you can apply for this service without an IremboGov account.
How much do I pay for the Permit and Visa Transfer?
The price of this service is 18,050 Rwf
What are the requirements to apply for the Permit and Visa Transfer?
Applicants should have lost/damaged or expired passports and acquired a new passport. A valid phone number, email address, or both.
What documents do I need to apply for a Permit and Visa Transfer?
In case of a lost, damaged or expired passport, you will need to attach the following documents to your application:
1. Passport photo
2. Application letter (Addressed to DGIE requesting a visa/permit transfer)
3. New passport copy
4. Copy of previous visa/permit
In the case of a lost or stolen passport, you will need all the above along with a declaration of a lost passport issued by RIB.
What is the size and format of attachments allowed to be uploaded on IremboGov?
1. The size of the letter, new passport, and copy of the previous visa/permit and all the certificates should be 500kb, format: PDF
2. The size of the passport photo should be 500kb, format: JPG
Do I need to pick up my new document from the collection office I chose during the application process?
Yes, you will visit the immigration offices that you chose in the application.
What is the processing time for the Permit and Visa Transfer?
The processing time of permit and visa transfer is 7 days.
I paid an application for a Permit and Visa transfer but it took longer to receive the confirmation message. What should I do?
You will contact the DGIE support team. Click here for more information.