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How to Apply for a Permit and Visa Transfer

This service enables an applicant to apply online for a visa or permit transfer into a new passport. 

The processing time is 7 days, and the service fee is Rwf 18,050


  • Applicants without an Irembo account can apply for this service.

  • The applicant should have lost, stolen, damaged or expired passport.

  • Applicants should have acquired a new passport.

  • The applicant’s permit or visa should be valid.

  • Attachments slightly differ depending on the “Reason for request”. Common attachments are the application letter, a copy of the new passport biodata page, and a photo with a white background.

  • Applicants should have a valid phone number, email address or both.

Follow these simple steps to apply for Permit and Visa Transfer

  1. Visit and under Immigration And Emigration, click Permit and Visa Transfer 

  1. Click on Apply 

  1. Fill in the applicant’s Visa/Permit details and new Travel document details.

  1. Fill in the Applicant Details 

  1. Add all the necessary Attachments based on the filled in Visa/Permit details and click on Next

  1. Verify that the information is true, enter a phone number and/or email address, check the verification box, and click on Submit

  2. A billing Number/ID (88…) will be generated for payment, Click Pay

  3. After submitting the application, the applicant is sent a Bill ID for payment. Applicants choose the mode of payment: offline (MTN, Airtel, or BK) or online (Visa or MasterCard). For more information about payment modes, click here.

NOTE: Upon payment, the applicant will receive a notification via SMS/Email to confirm the payment. Once the office of the Directorate General of Immigration and Emigration (DGIE)  receives and approves the application, the new document will be picked up at the DGIE offices chosen in the application.

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