The National Identification Agency (NIDA) provides identification services including national ID replacement in case of loss or damage. The following are the most frequently asked questions about national ID replacement: 

TABLE OF CONTENTS

• How much do I pay for an application for a national ID replacement?
• Who is eligible for applying for the national ID replacement?
• What happens after submitting my first application to RIB?
• What do I do when RIB takes longer than expected to approve my application?
• What happens after paying the billing number?
• Do I need an IremboGov account to apply for a national ID replacement?
• What are the requirements to apply for a national ID replacement?
• What should I do when my national ID number is not reflected?
• Where do I get my ID once is it produced by NIDA after the application for national ID replacement?

How much do I pay for an application for a national ID replacement?

The first application for national ID replacement sent to Rwanda Investigation Bureau (RIB) is free. After RIB approves, you will pay Rwf 1,500. 

Who is eligible for applying for the national ID replacement?

Any Rwandan who lost or damaged their national ID.

What happens after submitting my first application to RIB?

You wait on the RIB officer of the sector you selected to set an appointment. When you receive an appointment notification, then you should visit the sector RIB offices for further processes. 

What do I do when RIB takes longer than expected to approve my application? 

You should visit the RIB offices you selected for further processes. 

What happens after paying the billing number? 

After paying for the application using the billing number from the RIB officer, IremboGov will submit your application to NIDA. NIDA will dispatch the nation ID cards to the respective sector, where you will pick them from. 

Do I need an IremboGov account to apply for a national ID replacement?

Yes, you should have an account to apply for this service or visit the nearest Irembo agent for support.

What are the requirements to apply for a national ID replacement?

Yes, you should have an account to apply for this service or visit the nearest Irembo agent for assistance. To create an Irembo account, click here. 

What should I do when my national ID number is not reflected?

You share the national ID number with NIDA or the IremboGov support team for assistance.

Where do I get my ID once is it produced by NIDA after the application for national ID replacement?

Once NIDA has produced your national ID, you can collect it at the sector of registration.