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How to Apply for a Permit Renewal

This service allows users to renew their permits. The application is received and processed by the Directorate General of Immigration and Emigration (DGIE) office. 

The processing time is 7 days and the price depends on the type of permit. 


  • Applicants with or without an Irembo account can apply for this service

  • Applicants should have document-type details (passport or other documents). 

  • If the applicant is not sure about the Permit Type they are renewing, they are advised to contact the office of the Directorate General of Immigration and Emigration on or call +250 722 172 974 before applying.

  • Attachments differ depending on the permit type requested. 

  • Applicants should have a valid phone number, email address, or both. 

Follow these simple steps to apply for a permit: 

  1. Visit and under Immigration and Emigration, click on Permits.

  1. Choose the Request Type as “Renew permit,” and click on Apply


  1. Fill in the Demographic Details. 

  1. Enter the Request and Travel Details. If you have dependents, fill in Dependent Details as well.  

  1. Attach all the required documents in the right format and size. The attachments defer depending on the permit type requested. 

  2. Click on Next to proceed.

  1. Verify that the information is true, enter a phone number and/or email address, check the verification box, and click Submit

  2. If the permit renewal applied for is free of charge, the application will immediately be sent to DGIE’s system for processing.

  3. If the permit renewal applied for is not a free permit, a billing number/ID (88….) will be generated for paying. Applicants can pay using MTN Mobile Money or Airtel Money, BK App, BK Branches, BK Agents, or pay online using Visa Card or MasterCard. 

  4.  Applicants choose the mode of payment: offline (MTN, Airtel, or BK) or online (Visa or MasterCard). For more information about payment modes, click here.

NOTE: After applying and paying successfully via IremboGov, the applicant will receive a feedback notification from the DGIE informing them when they should go for their permit pickup at the DGIE office.

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