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Frequently Asked Questions about Community Based Health Insurance (Mutuelle)

CBHI (Mutuelle) is among the services provided by the Rwanda Social Security Board (RSSB). 

These are the most frequently asked questions about mutuelle applied through the platform or *909#:

  1. Do I need an IremboGov account to apply and pay for my Mutuelle?

Applicants with or without an account on IremboGov can apply for this service. There are two ways to apply for

  1. How do I know how much I have to pay for a mutuelle?

The mutuelle cost depends on your Ubudehe status and the number of family members. Click here to find out how much each Ubudehe is required to pay.

  1. Can I check on *909# my Ubudehe status and know the family members registered with me, as the head of the household?

No, however, this can be done by applying for Mutuelle on the IremboGov platform, then entering the ID number of the head of the household to check the information. The household Ubudehe status (category) and the family members registered on that ID number will be displayed on the right side of the page.

  1. How do I know the head of my household on IremboGov?

You check with the Local Administrative Entities Development Agency (LODA) officer of the cell you live in to know the head of your household. 

  1. How do I change the head of the household? 

You check with LODA officer of the cell you live in to change the head of the household. 

  1. When does a fiscal year start and end? 

The fiscal year of paying for mutuelle starts in July of the current year and ends in June of the next year. 

  1. Some of my family members have other insurance, how do I pay for the rest without including them? 

You visit the nearest health center, with copies of the members’ insurance, to update the status in their system. After it is updated, you are able to pay for those without other insurance.

  1. I did not pay for the previous fiscal year, and now I want to pay for the current year. What should I do? 

You should pay the previous year first via IremboGov, and then pay for the current year. 

  1. How long do I have to wait to go for treatment after I pay for my mutuelle? 

After payment, the head of the household and the family members are eligible for treatment for the year they paid for. 

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