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Frequently Asked Questions about Museum Guiding

This service helps visitors at the Campaign Against Genocide Museum pay for the guiding fees offered by the museum.

The following are the frequently asked questions about Museum Guiding;

  1. What is the purpose of the Museum Guiding Service at the Campaign Against Genocide Museum?

The Museum Guiding Service at the Campaign Against Genocide Museum assists visitors by providing guided tours led by knowledgeable guides. These guides offer valuable insights, historical context, and information about the exhibits within the museum, enhancing the visitor experience.

  1. How much does it cost for museum guidance?

The price for the museum guiding service varies based on specific cases or circumstances. The cost will be determined upon application, and applicants will receive a billing number/ID for payment after applying.

  1. Who is eligible to apply for the museum guidance service?

Rwandan citizens with a national ID number and foreigners with a passport number can apply for the museum guiding service. Additionally, applicants should possess a valid phone number and/or email address.

  1. Is paying museum entrance fees separately before applying for museum guidance mandatory?

Yes, paying the museum entrance fees separately before applying for the museum guidance service is necessary. Utilize the "Schedule a visit" service on IremboGov to pay the entrance fees beforehand.

  1. How long does it take to process an application for museum guidance?

The processing time for applications may vary. Applicants will receive confirmation and further instructions via the provided email address and/or phone number after submitting the application and making the payment.

  1. Is there a limit to the number of participants in a guided tour?

There are no restrictions on the number of people on a guided tour.

  1.  Are there any age restrictions for applicants applying for museum guidance?

There are no specific age restrictions for applicants applying for museum guidance. 

  1.  What happens if I've made the payment for Museum Guiding?

Once payment is completed, your application for Museum Guiding will be processed, and you will receive confirmation via the provided phone number and/or email address.

  1. How can I make payment for the Museum Guiding service?

 After applying, a billing number/ID will be generated. Payment can be made using any option provided on IremboGov.

  1.  Can I cancel or reschedule my Museum Guiding appointment after payment?

Unfortunately, modifications or cancellations are impossible once the application is submitted and payment is made. Please ensure the accuracy of the provided information before submission.


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