Visit www.new.irembogov.gov.rw and follow the instructions below :

• Click on the login button

• Submit your phone number and password

• Click login voila!

It’s okay, we all forget passwords sometimes. It is easy to reset your password on Irembo. 

What you will need: 

1. Access to your phone.

Steps: 

1. Click here or go type new.irembo.gov.rw/auth/reset-password into your browser. 

2. Fill in the Phone number and click “Reset password”

3. A 4 digit code will be sent to you. Please fill it out in the box highlighted below.

4. You will now be able to choose a new password and click “Reset”

You can now proceed to log in now with your new password. 

If these steps didn’t work for you, please reach out at support@irembo.com for help.

Visit www.new.irembogov.gov.rw, login and follow the instructions below 

• Login to your account

• Click the button with your name, a small window will popup with various items on it,.

• From the item list, click. “Profile“ your profile interface will be displayed.

• You irembo profile is made of:

  • Applications: Here you will find your application history.

  • Drafts: Here you will find all the applications that you drafted 

  • Documents:  This is the home to all your eCertificates that you have applied on irembogov

  • Account Settings: Here is where you change your personal & account details,you can only change your email, phone number & password, you national ID can’t be changed here.

Visit www.new.irembogov.gov.rw and follow the instructions below 

• Login to your account

• Click the button with your name, a small window will popup with a blue badge, the blue badge displays your current role(s) eg. Agent, CRO, User. 

• Click on the desired role, you will be logged in the account you chose.

It’s very simple! Here’s what you need:

1. Your national ID

2. Your phone number.

Steps:

1. Go to www.new.irembo.gov.rw , then click sign up . Your page will look like this:

2. This will bring you to the next page, where we ask you to enter your information:

3. Enter your ID and Phone number, then click on Register

4. You will receive an SMS with a One Time Password 

5. Enter your one time password, then follow instructions to set your new password.

Are you sure  this phone number is registered to your ID number? 

NO:

1. Please contact your network provider to register your number.

2. Use the registered number to create your account on Irembo.

Yes:

Call us on # 909 or reach out to us at support@irembo.com for help.

isit www.new.irembogov.gov.rw, login and follow the instructions below 

• Search or lookup the service you are looking for 

• When you find it, click on the service, our application interaface will appear.

• Fill in all the required information click next.

• The summary interface will appear, review all the information you have shared when you’re done, click next.

• After reviewing your summary, submit your notificaiton details and acknowledge that the information given is true and click submit.

• After submitting your application, the payment interface with the post-application steps will appear. Choose a payment option convenient for you and pay.

• Seatback and relax while officers process your application, you will receive a response as per the service SLA.

Visit www.new.irembogov.gov.rw,  and follow the instructions below 

• Search or lookup the service you are looking for 

• When you find it, click on the service, you will be requested to login.

• Choose login as guest

• You will submit your national ID and phone number, the phone numnber you submit here has to be affiliated with the provided National ID.

• Click submit, a verification code will be sent to the verry same number, use the code to proceed.

• When you’re logged in as a guest our application interaface will appear with the service that you chose.

• Fill in all the required information click next.

• The summary interface will appear, review all the information you have shared when you’re done, click next.

• After reviewing your summary, submit your notificaiton details and acknowledge that the information given is true and click submit.

• After submitting your application, the payment interface with the post-application steps will appear. Choose a payment option convenient for you and pay.

• Seatback and relax while officers process your application, you will receive a response as per the service SLA.

After submitting your application, you may be given asked to edit some information. 

 Here is how to do this:

• Visit www.new.irembo.gov.rw
• Go to “Search application”
• Enter your application number in the search box
• Click on the “pencil” icon on the right hand side of the application
• Edit your application then click “submit”.

Logged in User:

Visit www.new.irembogov.gov.rw

If you are logged in to your account, click on the applications tab, all your applications will appear, look for the one you want and check the status .

Logged Out User: 

After completing your application,you will receive an application number.

To follow up on your application:

1. Go to www.new.irembo.gov.rw 
2. Click on “ Find application” .

1.  Enter your application number to view status

Before uploading your file check for the following:

1. File format should be PDF or JPG
2. File size should not exceed 500kb.

Scan the QR code on your eCertificates it should take you to a verrification page that proove that the document is legit or not.

Use the application number on the e-Certificate and search the application on irembo, if the document doesn’t show up, it’s a scam !

For now, all 22 Local Government services have open validity .

At this point, you have applied ,paid and received an application number for your E-certificate.

What you will need:

1. Internet access
2. A computer or a smartphone

Steps:

1. Type www.new.irembo.gov.rw in your browser.
2. Go to “ Search Application”.

1. Enter you application number
2. Click on the first left icon “ Print certificate”.

1. Choose the language for your certificate.
2. Click on “Download E-certificate”.

To get your marital status updated;

1. You’ll need to go to the sector close to you with a supporting document testifying the right marital status:

   1. If you are claiming that you’re single:

      1. Certificate of being single

   2. If you are claiming that you’re married:

      1. Marriage certificate

      2. Marriage record

   3. If you are claiming that you are divorced

      1. Court judgment document

   4. If you are claiming that you are a widow/widow

      1. Deceased spouse death certificate

      2. Marriage certificate/record

1. To get the child application number, the parent/guardian will need to go the sector close to them and request the application number of the child from the civil registration officer.

1.Open validity: issued on/valid as of (Same concept)

Visit www.new.irembogov.gov.rw, login and follow the instructions below 

• Login to your account

• Click the button with your name, a small window will popup with various items on it,.

• From the item list, click. “Profile“ your profile interface will be displayed.

• You irembo profile is made of:

  • Applications: Here you will find your application history.

  • Drafts: Here you will find all the applications that you drafted 

  • Documents:  This is the home to all your eCertificates that you have applied on irembogov

  • Account Settings: Here is where you change your personal & account details,you can only change your email, phone number & password, you national ID can’t be changed here.

Please make sure you have checked the following before applying for Community Based Health insurance( Mutuelle):

1. You are using the head of the family's national ID,

3. If the head of the family has acquired a second ID, they have updated data at sector level.

2. The household has an updated "Ubudehe" category. You may also check this using *909# USSD.

If the above is OK and the issue persists:

Call us on  our Toll Free : #9099 or write to us on: support@irembo.com.

This is the last step of your application process.

1. Choose between mobile and online payment.

 2. Depending on your choice, you will receive a notification that your payment was successful. 

3. The notification will come with an application number to help you track your application on the portal.