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Officer Account Login and Account Switching Guide

This guideline outlines the process for officers to log in and switch accounts in the cases where it’s needed.

Note: The officer must use the same phone number used for signing up as your username.


  • Login 
  • Switch Accounts 

Login to Your Account

Step 1:  Visit and click on Log In. 

Step 2: Enter a Rwandan phone number, and your password and click Login and you are ready to proceed.

Switching Accounts

Once you have logged in to the account, an officer can switch the account from a citizen to an officer's account.

Step 1: click on the profile icon, where your names are written.

Step 2: A pop-up window will appear showing different accounts, choose the one you wish to utilize.

Now you are all good and ready to proceed!

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