Please make sure you have checked the following before applying for Community Based Health insurance( Mutuelle):
1. You are using the head of the family's national ID,
3. If the head of the family has acquired a second ID, they have updated data at sector level.
2. The household has an updated "Ubudehe" category. You may also check this using *909# USSD.
If the above is OK and the issue persists:
Call us on our Toll Free : #9099 or write to us on: email@example.com.