Please make sure you have checked the following before applying for Community Based Health insurance( Mutuelle):

1. You are using the head of the family's national ID,

3. If the head of the family has acquired a second ID, they have updated data at sector level.

2. The household has an updated "Ubudehe" category. You may also check this using *909# USSD.

If the above is OK and the issue persists:

Call us on  our Toll Free : #9099 or write to us on: support@irembo.com.